Refund policy

IX. RIGHT OF WITHDRAWAL - REFUNDS AND RETURNS 9.1. Time limit and procedures for exercising the right of withdrawal In accordance with the article L.221-18 of the Code of the Consumption, the nonprofessional Customer has a fourteen (14) days deadline as from the reception of the Order to exert his right of retractation near MKCollections, without having to motivate his decision. The exercise of the right of withdrawal can be made either by logging into his customer account in the section "Login", or by sending an email to bonjour@margauxkellercollections.com. 9.2 Methods of returning the Order within the framework of the right of withdrawal The right of withdrawal is exercised without penalty. The Customer returns the Order with the prepaid return voucher provided by MKCollections, without excessive delay and, at the latest, within fourteen (14) days following the communication of his decision to retract in accordance with article L. 221-21 of the Code of the Consumption. Beyond this fourteen (14) day period, the sale is firm and final. The Product must be returned in its original packaging, in its original condition, new, unused. The return of the Products is supported by MKCollections if the place of Delivery is carried out in France. The return of the Products is the responsibility of the Customer and is done at his risks if the place of Delivery is not in the specified country. 9.3. Reimbursement of Products returned within the framework of the right of retraction The refund of the Order by MKCollections is carried out at the latest in the fourteen (14) days as from the date on which it is informed of the decision of the Customer to retract. However, the refund intervenes subject to MKCollections has been able to recover the Products object of the return and the request for refund. MKCollections carries out refunding by using the same means of payment as that which will have been used for the payment of the Order. If and only if the latter has expired, MKCollections will approach the Customer in order to carry out the refund by another means of payment and insofar as the refund does not cause additional costs for MKCollections. If the Customer does not respect these GCS, MKCollections will not be able to proceed to the refund of the Products concerned. In all cases, the return costs are the responsibility of MKCollections if the Product delivered to the Customer is different from the Product ordered or if it is delivered damaged.